Refund and Returns Policy
Refund & Cancellation Policy
This Refund & Cancellation Policy is a best-practice, comprehensive, and legally robust document written specifically for a donation-only charitable foundation. It reflects realistic donor behaviour, payment-gateway expectations, applicable Indian laws, and international nonprofit standards. It clearly states that donations are generally non-refundable and sets transparent expectations for donors.
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Bhagwat Prapti Sandesh Foundation (“Foundation”, “we”, “our”, or “us”) is a non-profit charitable organisation that accepts voluntary donations to support social, educational, environmental, women empowerment, and community development initiatives.
As the Foundation does not sell any goods, products, subscriptions, or services, this policy explains how refunds and cancellations are handled for donations made through
https://bhagwatpraptisandesh.org
By making a donation on our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
1. Nature and Purpose of Donations
All donations made to Bhagwat Prapti Sandesh Foundation are voluntary contributions made without any expectation of goods, services, or personal benefit. Donations are intended solely to support charitable, social, and community-focused activities of the Foundation.
Once a donation is successfully processed, the funds are generally allocated toward ongoing or planned charitable projects and operational requirements.
2. No Cancellation of Donations
Donations cannot be cancelled after payment has been successfully completed.
This is because donations are promptly directed to charitable initiatives, administrative and operational processes begin immediately upon receipt, and the Foundation does not operate under a sales, subscription, or service-delivery model.
Donors are therefore advised to review all donation details carefully before confirming payment.
3. Refund Policy Overview
As a general and standard rule, all donations made to the Foundation are non-refundable.
This policy is consistent with common practices followed by charitable and non-profit organisations globally. However, in keeping with transparency and fairness, the Foundation may consider refunds in rare and exceptional situations.
4. Exceptional Circumstances Where Refunds May Be Considered
Refund requests may be reviewed only under the following conditions:
- A duplicate donation has been processed
- A technical or system error resulted in unintended multiple charges
- A payment gateway malfunction caused an incorrect transaction
- An accidental donation is reported immediately after the transaction
Refunds will not be granted for reasons such as change of mind, personal financial circumstances, or dissatisfaction unrelated to a technical or processing error.
5. Refund Request Timeline and Requirements
Any refund request must be submitted within 7 calendar days from the date of the transaction.
To request a refund, the donor must provide:
- Full name
- Registered email address or phone number
- Donation amount and transaction date
- Transaction or reference ID
- Clear explanation for the refund request
Requests that are incomplete or submitted beyond this timeframe may not be considered.
6. Evaluation and Approval Process
All refund requests are reviewed internally on a case-by-case basis. The Foundation reserves the exclusive right to approve or reject any refund request, request additional information if required, and determine eligibility based on a reasonable assessment.
The decision of the Foundation shall be final and binding.
7. Refund Method and Processing Time
If a refund is approved, it will be processed using the same payment method through which the donation was made. Refund timelines depend on the payment gateway, banking systems, and third-party service providers involved.
The Foundation is not responsible for delays caused by banks or payment service providers. Processing may take several business days or longer depending on third-party systems.
8. Tax Benefits and Compliance
If any tax exemption certificate, including benefits under Section 80G of the Income Tax Act (where applicable), has been issued for a donation, such certificate becomes invalid once a refund is processed. Donors must not claim tax benefits for refunded donations.
The Foundation is not responsible for any incorrect tax claims made by donors after a refund.
9. Fraud Prevention and Misuse Protection
To safeguard charitable funds, the Foundation reserves the right to decline refund requests that appear fraudulent, repetitive, or abusive. The Foundation may deny refunds if misuse of donation systems is suspected and may report suspicious activity to appropriate authorities where required by law.
10. Transparency and Ethical Use of Donations
Bhagwat Prapti Sandesh Foundation is committed to ethical utilisation of donations, responsible financial management, and transparency in charitable operations. Funds are used strictly for mission-aligned programs and the essential operational needs required to sustain those programs.
11. Policy Changes and Updates
This Refund & Cancellation Policy may be updated periodically in response to legal changes, regulatory requirements, payment gateway updates, or organisational practices. Any updates will be published on this page with a revised effective date.
12. Governing Law and Jurisdiction
This policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising in relation to this policy shall fall under the exclusive jurisdiction of the competent courts in Kanpur, Uttar Pradesh, India.
13. Contact Information
For refund-related enquiries or clarification, please contact:
Bhagwat Prapti Sandesh Foundation
Mailing Address:
95/9, Chandreshwar Compound, Parade,
Kanpur, Uttar Pradesh, India – 208001
Phone: (+91) 9129950235
Email: info@bhagwatpraptisandesh.com
Website: https://bhagwatpraptisandesh.org